Technical Support Agent - Chat/Tickets at RemoteCM

 

We are looking for an energetic, multitasking technical chat support specialist. The agent must be familiar with the Internet world and particularly with the website builder field.

Requirements:

Must:
✅Experience and understanding of the website building field.
✅Proven Experience of customer service/sales experience via live chat.
✅Excellent communication, analytical, listening and organizational skills.
✅Excellent customer service skills and great enthusiasm for helping customers.
✅Excellent time management skills, attention to detail and the ability to multi-task.
✅Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
✅Competent in MS office and web browser environments.
✅Bilingual English and French - level  Fluent/Native. 
✅A team player with excellent communication skills.

Advantages:

✅Sales experience.
✅Additional languages.
✅Knowledge of HTML and CSS.
✅Experience with other website builder platforms.

Responsibilities:

✅Provide a positive customer experience for our customers.
✅Resolve queries of the customers through chat (and also e-mail).

Please respond to these questions when applying:

• What is your English and French language proficiency?
• Are you ready work in Yaoundé?
• What is your salary expectation?

Send your application by email: infos@remotecm.live