JOB ADVERT : IT Country Supervisor at SIC CACAOS


About the role:

  • Hierarchical Mentor : IT Operations Regional Manager
  • Category : Cat. 10
  • Location : Douala
  • No de positions : 01
  • Type of contract : Permanent Contract

The IT Support Country Supervisor is responsible for the deployment, support and correct functioning of information technology architecture within the site(s) in a country and with focus on the local IT operations, covering local Infrastructure: WAN, (W)LAN, Endpoints (desktops, laptops,..), (label) printers, Local Servers , Fixed & Mobile Telecom in line with the Group’s IT strategy, & overall infrastructure.

Key responsibilities  include:

  • Deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers,(W) LAN, local servers, telephony (fixed, mobile), end-user applications in line with Group IT standards
  • Participate in Corporate IT projects which impact the supervised site(s)  (Ex. WAN, (w)LAN  & VoIP Upgrades / Implementations & Integrations)
  • Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines
  • Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement / efficiency projects
  • Manage local vendor relations for locally provided services
  • Ensures a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)
  • Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies)
  • Provide supervision to up to 5 local IT-staff direct reports, depending on country-size (“IT Technicians & IT Support Analysts”)
  • Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions. Contribute at your level, in line with level expectations. Includes contribution to "IM/IT Quality Excellence" improvement initiatives (restore power user network, restore project management methodology, etc....), which is prerequisite to exceed expectations.
  • Remedyforce Tickets: Meet SLO targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future. For High-Medium-Low requests: Incidents, Information requests and service requests (4 hrs, 7d, 21d) ; on boarding/off boarding (21d) ; new hardware request (21d) ; password reset (4 hrs) ; complaints (24hrs)

About you:

Required academic qualifications

  • Bachelor degree in Information Technology or similar


  • Up to 4 years of experience  and above


  • Good knowledge of English
  • Interpersonal/Leadership competencies
  • Listen to others and support;
  • Strive for excellence;
  • Analytical skills;
  • Team player with good interpersonal skills;
  • Ability to multitask;
  • Ability to transfer knowledge to others.


Interested candidates should submit their applications via the jobs.barry-callebaut.com platform no later than 10 May 2021

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